FAQ

GENERAL QUESTIONS

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I change my order?
We can only change orders that have not yet been processed for shipment. Once your order reaches the status "Preparing for shipment," "Shipping," or "Delivered," we can no longer accept any changes to your order.

SHIPMENT

Where do you ship from?
We ship worldwide, including Asia, North & Central America, Europe and Oceania, and offer payment via PayPal and credit card.

How long will it take for my order to be shipped?
Once you have placed your order, it usually takes 3 to 7 days to process it.
The shipping time depends on the delivery method you have chosen.

How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

In which currency will I be charged?
All our transactions are based in USD. If your credit or debit card uses a different currency, your bank will apply the appropriate exchange rate for that currency, depending on the website you are visiting.

Do you accept returns?
We accept returns under the following conditions:

• The item must have been sold in our online shop.
• The item must not have been used in any way.
• Return or exchange requests must be made within 14 days of delivery.
  To request a return, please contact our customer service.

support@thekatharina.com