Frequently Asked Questions

Frequently Asked Questions
We're glad you contacted us! Do you have a question about your package? Please check our FAQ below for answers to the most common questions. If you can't find an answer there, please don't hesitate to contact us using the contact details below.

Where is my package? After you place your order, processing usually takes 1-2 business days, and delivery within Germany takes 8-12 business days. If this time is exceeded, please contact our customer service.

Where can I find my tracking number? You will automatically receive a tracking number as soon as your order has been shipped.

How can I track my order? You can track your order using the tracking number sent to you by email. Visit our tracking page and enter your number to see the status of your delivery.

I am not satisfied with my package. Please visit our Exchanges & Returns page for instructions on how to return your package.

If you cannot find the answer to your question, you can contact us at any time:

support@thekatharina.com