Cancellation policy & cancellation form

Cancellation policy & cancellation form
A. Cancellation Policy
introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal contract for purposes that are not predominantly attributable to their commercial or self-employed professional activity:
Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (email: Support@thekatharina.com ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.

You can also fill out and submit the model withdrawal form or another clear statement electronically on our website https://www.shakira.monster/pages/widerrufsbelehrung . If you use this option, we will immediately send you confirmation (e.g., by email) of the receipt of your withdrawal.

To comply with the cancellation period, it is sufficient if you send us the notification of exercising your right of cancellation before the deadline expires.
Consequences of the revocation
If you cancel this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheaper standard delivery offered by us).
The refund will be issued immediately and no later than fourteen days from the day on which we receive your notification of cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days after the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.

They are only liable for any loss in value of the goods if this loss in value is due to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information
My comments:

Please avoid damaging or soiling the goods. Please return the goods in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
Please do not return the goods freight collect.
Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To: Email: support@thekatharina.com

We hereby revoke ( ) the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )

(*)

Ordered on ( ) ____________ / received on ( ) __________________

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if communicated on paper)

Date (*)

(*) Cross out what does not apply.